An Architecture for Integrating Virtual Sales Assistant Technology into E-Business Environments

Major challenges of virtual sales assistant research lie in enhancing the quality of the customer consulting and in guaranteeing efficient maintenance of the product data. Current concepts lack of tight and intelligent integration options into existing business systems (like shop systems), and they lack of possibilities to reuse existing product data. The missing of integration concepts decreases the quality of the dialogue and make most scientific approaches invaluable for business use. This paper presents a virtual sales assistant system architecture that meets the challenges of tight backend system integration.